Ebco Products Corp
P.O. Box 470125
St. Louis, MO. 63147
314.436.0790
1. 800.466.3608
  
    
   

EBCO Products - Return Policy
 

Returns Policy for EBCO Products, Corp

Returns:

Every item we sell comes with a full 30 day satisfaction guarantee. If you're not pleased with your purchase, we'll exchange it or refund your money for material only minus a 10% restocking fee. Custom items, and custom cuts are not returnable

Exchanges: if you wish to exchange a purchase, (if you ordered the wrong height or color, etc), you may do so. There will be a 10% restock fee for the items purchased and any difference in price as well as any shipping fees for the new item will be applied.

All returns MUST be approved in advanced and must have a Return Authorization number (RA#). Unapproved returns will not be credited and shipment will be refused.

Return criteria:
1. Return it within 30 days of receipt.
2. Materials must arrive within 14 business days after date of authorization.
3. Return all the parts that EBCO Products included with the product.
4. Products are to be returned in the package originally supplied by the manufacturer and in resalable condition.
5. NO returns on custom items to include, special colors, custom sizes and cut sizes etc.

Custom orders or custom cuts are non-returnable.

E-mail us at customerservice@ebcoproducts.com , provide us with the original order number, the product you want to return or exchange, the reason for the return, and your name, daytime telephone number and e-mail address. We will promptly return your e-mail authorizing the return. Be sure to include your RA# and return the item(s) to:

EBCO Products, Corp.
Return Department: RA#_____________
4450 N. Broadway
St. Louis MO 63147

Be sure to use a shipping company (UPS, DHL, FedEx or USPS) that can track and insure your return, EBCO Products can not be held responsible for lost or damaged returns.

Cancellations:
Cancellations MUST be confirmed and acknowledged by a customer service representative at EBCO Products

Signed,
Glen Walden (National Sales Manager)

 


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