Returns Policy for EBCO Products, Corp
Returns: Every item we sell comes with a full 30 day satisfaction guarantee.
If you're not pleased with your purchase, we'll exchange it or refund your
money for material only minus a 10% restocking fee. Custom items, custom
colors and custom cuts are not returnable. Customer will be responsible for
the original shipping charges as well as the return shipping charges.
Exchanges: If you wish to exchange a purchase, if you ordered the wrong (stock) height or (stock) color, etc., you may do so. There will be a 10% restocking fee for the items purchased and any difference in price as well as any shipping fees for the new item will be applied.
All returns MUST be approved in advanced and must have a Return Authorization number (RA#). Unapproved returns will not be credited and shipment will be
1. Return it within 30 days of receipt.
2. Materials must arrive within 14 business days after date of authorization.
3. Return all the parts that EBCO Products included with the product.
4. Products are to be returned in the package originally supplied by the manufacturer and in resalable condition.
Custom orders or custom cuts are non-returnable.
E-mail us at firstname.lastname@example.org, provide us with the original order number, the product you want to return or exchange, the reason for the return, and your name, daytime telephone number and e-mail address. We will promptly return your e-mail authorizing the return. Be sure to include your RA# and return the item(s) to:
EBCO Products, Corp.
Return Department: RA#_____________
4450 N. Broadway
St. Louis MO 63147
Be sure to use a shipping company (UPS, DHL, FedEx or USPS) that can track and insure your return, EBCO Products cannot be held responsible for lost or damaged returns.
Cancellations MUST be confirmed and acknowledged by a customer service representative at EBCO Products
Glen Walden (National Sales Manager)